During the first days of January, 730 orders were registered, of which 570 were completed. Most of the requests are for defects such as engine overheating or tire punctures.
In the season of summerespecially in Januarythe services of mechanical assistance on the routes that connect Buenos Aires with the Atlantic Coast receive between 6,000 and 7,000 requests monthly.
During the first days of January, 730 orders were registered, of which 570 were completed. Most requests are for damage such as engine overheating or tire punctures. However, 25% of cases are canceled, since drivers solve the problem on their own.
Despite the demand, the mechanical assistance service has improved in response to complaints of delays, such as those that arose last year due to the temporary cancellation of this service by the National Insurance Superintendency.
“The number of cranes is finite. We have 450 trucks and we hire another 100 that work exclusively for us, but no matter how much we put 1,000 cranes on route 2those cranes will take time to reach the meeting point with the user because the road is collapsedand once they lift the car it also takes a long time to get it to a safe place to leave it for the same reason,” he explains. Benjamin LozadaDirector of SOS Assistance Network, in dialogue with Infobae.
Capture since 2025-01-05 14-29-53.png
The mechanical assistance system on the routes generally works in the opposite direction to the main flow of traffic, that is, the assistance vehicles are directed from the Coast towards Buenos Aires when the majority travel in the opposite direction. “But once the haul was over, That crane also cannot return to the point where it was standing guard for the same reason. So we had to design a network of middle guards and routes along internal roads to the West, which allow us to return to the original position of a crane,” he added.
The situation has improved with a reduction in user demands and better response times.
One of the innovations introduced this summer has been the “keeper” motorcycle service, which allows a faster and more efficient response, reducing waiting times to about 75 minutes on average. In addition, the vehicle hauling system has been optimized, using collection points in cities likeor Santa Teresita, Pinamar and Mar del Plata, from where the cars are transferred to Buenos Aires.
“The role of the keeper is to arrive quickly and release people and their property so that they can continue their journey if they wish. The keeper keeps the car key, completes forms and takes photographs, takes the user’s data to inform them of the status of the assistance and provides traceability to the process, and remains to wait for the alternative means of transportation that will take the passengers to the destination. that they choose, whether to continue forward or return to their starting point, which is the responsibility of our company,” he concluded.
Source: Ambito
I am Pierce Boyd, a driven and ambitious professional working in the news industry. I have been writing for 24 Hours Worlds for over five years, specializing in sports section coverage. During my tenure at the publication, I have built an impressive portfolio of articles that has earned me a reputation as an experienced journalist and content creator.
