He Ministry of Economy officially made the creation of the Single Federal Window of Consumer Defense Claimswhich will become the only official channel to enter complaints of consumers throughout the country. The initiative, established by provision 890/2025 of the Undersecretariat of Consumer Defense and Commercial Loyalty, aims to streamline complaints, guarantee digital traceability and Improve coordination Among the different jurisdictions.
According to the standard published in the Official Gazette, the system will depend on the National Directorate of Consumer Defense and Arbitration of Consumption And it will be in charge of receiving the claims, deriving them to the corresponding jurisdiction, ensuring the electronic monitoring of each case and preparing statistics on frequent breaches and problems in the market. The new scheme began to Rule on August 19, 2025.
The new consumer claims system
The window will act as a unique income point, Regardless of the province of consumer origin. Once the complaint is received, it will be digitally sent to the competent local authority. Although some provinces already operated under a similar scheme, the provision promotes that those that were not yet joined to adhere to the new regime.
The implementation of the system implies the Repeal of resolution 274/2021which regulated the previous scheme. According to the official text, the change responds to the sustained increase in the volume of complaints and the need to simplify the procedures to provide faster and faster answers to consumers.
Among the central tasks of the system, it stands out The obligation to record all claims to generate precise statistics, detect repeated abusive patterns and practices by suppliers. In addition, specific technology will be developed that allows real -time monitoring of each file.
The regime guarantees local authorities attached full access to the information provided by users. It also establishes that claims of consumers in vulnerability or tourists must be identified differentiated, as provided by previous regulations of the Ministry of Economy.
Finally, the provision entrusts to the national body the task of providing Training and Technical Assistance to the provincial and municipal entities that act as application authorities. With this, we seek to unify criteria of action and consolidate a more efficient and transparent federal system.
63.5% of consumer defense consultations are women
The Ministry of Economy and Finance (MEF) announced that, until March, 63.5% of the consultations and claims received by the Consumer Defense Unit were made by women, while 36.5% corresponded to men. The publication includes data accumulated by consumption area, with a total of 18,384 registered attention.
According to the report, of every eight people who make daily consultations about refinancing or cancellation of debts, five are women. In addition, 76% of presentations linked to companions services They also come from the female sector.
In the clothing, six people claim for day and five of them are women. In the case of children’s or babies clothing, more than 80% of the calls correspond to women. Even in categories such as Caballero clothing, it is they who perform 30% of claims; figure that amounts to almost 80% in footwear and exceeds 90% in female clothing.
On the other hand, records show that in a month they are attended Eight claims of women related to aesthetic products or servicesin front of two men. On the other hand, the automotive sector concentrates 26 consultations or claims of men per month, compared to 19 women.
Source: Ambito
