Because she received a lollipop with her order without being asked, a customer wrote an angry email to a shop owner. The saleswoman was deeply hurt by it.
It’s actually just supposed to be a nice gesture for customers: Carissa Collins likes to add a lollipop when she sends orders. The Australian runs an online shop for beauty products. But the little attention has now brought her an angry, insulting email.
The message Collins received from a customer was worded so unkindly that it even made the shop owner cry. “Usually I don’t get that close to e-mails like this,” she says in a TikTok video. But this email sounds as if it had “almost stabbed the customer or something”. In the short video, Collins also shows the wording of the email.
“If you don’t want a lollipop, don’t eat it”
In it, the customer complains in harsh words about the lollipop that Collins sent her with the delivery. She will never buy from her again because she cannot trust her, said the customer: “What do you think it will bring you to send someone sugary rubbish?” She would have preferred to pay less for the product than to have something sent to her that she did not order. In addition, the customer was annoyed that the lollipop was not even vegan.
“Please worry more about things like this in the future,” wrote the angry customer at the end. Carissa Collins is visibly struck by the words. “Since when is it okay to talk to other people like that?” She asks in her video. “I was just trying to be nice by sending a little present with the orders. If you don’t want a lollipop, don’t eat it.”
The young entrepreneur from Queensland gets a lot of support online – most users say she shouldn’t let an unfriendly customer get her down.
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Jane Stock is a technology author, who has written for 24 Hours World. She writes about the latest in technology news and trends, and is always on the lookout for new and innovative ways to improve his audience’s experience.
