Letters are sent but do not arrive. The complaints are piling up massively. Deutsche Post admits that there are major problems with delivery. Above all, there is a lack of employees.
Deutsche Post has acknowledged significant problems with the delivery of letters. In certain “hotspots” up to 30 percent of the staff was missing, said the responsible post board member Nikola Hagleitner on Wednesday in Bonn. This is due, among other things, to a high corona sickness rate. Things are looking better in other areas, with an overall average of two percent of the delivery staff missing. The personnel problems meant that 100 of the approximately 50,000 delivery districts could not be served. Hagleitner emphasized that the network is stable nationwide. “But I don’t want to gloss over the local problems.”
When it comes to delivery problems, the focus is on letters, but things are looking better with parcel delivery. From July to September, the Federal Network Agency received 11,500 complaints about lost or delayed shipments, most of which were directed against the market leader, Deutsche Post. The three-month value was higher than the total number of all complaints in the first half of the year (8900). If you add up all the complaints from the first three quarters, it is already a third more than in the whole of the previous year (15,100). In the words of Post Manager Thomas Schneider, the delivery problems have eased somewhat recently, but “they’re not out of the woods yet”.
Source: Stern
Jane Stock is a technology author, who has written for 24 Hours World. She writes about the latest in technology news and trends, and is always on the lookout for new and innovative ways to improve his audience’s experience.
