flight delayed. connections deleted. Eating “a disaster”. Suitcase gone for weeks. How the Lufthansa boss reacts to customer complaints and why he is now having 30,000 new seats installed in the aircraft.
Lufthansa boss Carsten Spohr answered questions from stern for over an hour. Why is flying so expensive? Why is there always a fight with the workforce? How does the airline boss react to bad customer reviews? And is it true that Lufthansa only earns eight euros on a ticket?
stern author Norbert Höfler and photographer Felix Schmitt met Lufthansa CEO Carsten Spohr in his office in the Lufthansa Aviation Center at Frankfurt Airport.
Source: Stern
Jane Stock is a technology author, who has written for 24 Hours World. She writes about the latest in technology news and trends, and is always on the lookout for new and innovative ways to improve his audience’s experience.
