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Lufthansa boss Carsten Spohr: “Now we’re back to 99 percent reliability”

Lufthansa boss Carsten Spohr: “Now we’re back to 99 percent reliability”

There is a lot to talk about: cheap tickets, flight schedule chaos, tariff conflicts. In the exclusive starInterview takes position Lufthansa boss Carsten Spohr.

Lufthansa boss Carsten Spohr assures that the company has left the chaos of the holiday season behind. “The situation in the summer was bad. But now we’re back to 99 percent reliability”he said in an interview with the star.

In the summer, Spohr apologized to customers in an open letter. To this he now said: “If you, as the head of a company, apologize to your customers, then you also do so to put yourself in front of your employees.” At that time, they would have had to explain to customers every day why global air traffic could not keep up with demand.

When asked if he had thought about quitting at the time, Spohr said: “As a manager, you don’t run away when the task becomes difficult. You stay and show what you can do.”

Carsten Spohr: No more cheap flights

Spohr also no longer wants to offer cheap flights. The era of ultra-cheap tickets is over. Literally: “That’s a good thing.”

Spohr said cheap flights were “ecologically irresponsible and economically nonsensical because you don’t earn anything”. Cheap flights are also disrespectful to the service that has to be provided to fly someone safely to Mallorca, for example.

The average revenue per one-way ticket at Lufthansa is still less than ten euros, said Spohr. Before the pandemic (2019), the Lufthansa Group earned an average of eight euros per ticket

More in the current issue of stern and in stern PLUS

You can read the full interview with Lufthansa boss Carsten Spohr in the current issue star (from Thursday at the kiosk or ) or immediately.

read into star 48/2022 and at star PLUS also among other things:

  • The new life of Angela Merkel: how she is doing. What she does. How she fights for her legacy. A visit
  • Russia’s soldiers’ mothers: How they search for their missing sons
  • Messi’s last chance: can he finally win the World Cup with Argentina?

Source: Stern

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