Mercado Libre and Mercado Pago reported that some users were experiencing interruptions in the operations of payments, collections and money transfers,” the company officially released.
They added that the services “are already 100% normalizing. We regret the inconvenience this could cause.”
Users of Mercado Libre, a company identified as the “Argentine unicorn” that managed to reach the selective Standard and Poor’s 500 on Wall Street, were unable to make purchases on the platform, at least until 11 in the morning, according to reports on different social networks. .
While Mercado Pago users could not carry out any operation, or the system directly denied the existence of the account.
Due to the inconvenience, several users reported failures and inconveniences when logging into their accounts or when trying to perform different operations. “They didn’t steal your mercadopago or mercadolibre account. Everything fell in Argentina and Brazil… Breathe easy”reported the user Tato on Twitter on Monday.
Mercado Libre and Mercado Pago: what happened and why there are failures
Thousands of customers cannot enter their profile or use Mercado Libre services. The failure also affected the companies in charge of package deliveries.
The platform downdetector confirmed what users were already anticipating through Twitter: cuts and closures of accounts in Free Market and Payment Market. According to information from the site, the peak of reports occurred at 9 in the morning on Monday.
In the face of the unforeseen, they recommend users to have other forms of payment, such as cash or bank cards. The Mercado Pago cards continued to work even though the application presented errors.
Another user lamented “not being able to use Mercado Pago funds” and used the image of the National Team manager, Lionel Scaloni, to give the situation a touch of humor.
Failures of Mercado Libre and Mercado Pago abroad
According to the opinions of users on social networks, the problems also occurred outside the country. In addition to Argentinathere were system failures in Uruguay and Brazil. “Anyone else having trouble logging into Mercado Libre and Mercado Pago?” wrote Brazilian user Estela.
“I beg you to fix it because if we don’t deliver/dispatch the shipments today, they will blame us!”, published the account @ITprofesional on Twitter.
twitter bug report free market 2.jpg
What happens is that, to print the labels and make the deliveries, the Organizations require entering the Mercado Pago system.
The company’s warning for users
Mercado Libre and Mercado Pago reported that some users were experiencing interruptions in the operations of payments, collections and money transfers.
“Mercado Libre and Mercado Pago report that the services that affected some users this morning are already 100% normalized. We regret the inconvenience this could have caused.”
“It is important to note that the company is not contacting anyone via WhatsApp to request information or personal data”indicated company sources
“We will never ask for personal information, passwords, verification codes or card or account information”they added.
Source: Ambito
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