The ENRE sanctions Edesur for $21 million for breaches of quality standards

The ENRE sanctions Edesur for  million for breaches of quality standards

These eight fines, stipulated in Resolution 456/2023published this Wednesday June 21 in the Official bulletinare based on discrepancies between the calculations of the allowances for deviations in the technical product quality levels, made by both the ENRE and the distributor. In addition, non-compliances were identified in relation to the methodology applied to determine and accredit compensation to affected users.

Fines have been imposed for the following periods: from September 1, 2017 to February 28, 2018from March 1 to August 31, 2018, from September 1, 2018 to February 28, 2019, and from March 1 to August 31, 2019.

The ENRE order to Edesur

The ENRE ordered Edesur that the differences in compensation are credited to affected users within 10 business days, and that they are reflected in the first invoice issued. In the event that the credit exceeds the amount owed, the invoice must show the remaining balance and the user may choose to go to the Edesur officespresenting the invoice and your ID, to receive the amount in a single payment instead of using it as a credit on future bills.

The distributor must also inform ENRE sObserve the fulfillment of compensation through certified documentation by an external auditor or an independent public accountant.

In accordance with current ENRE regulations, in the case of users who have been unsubscribed, the amount of the penalty will be redistributed among active users and will be allocated to solutions for vulnerable groups.

The ENRE controller, Walter Martello, confirmed last week that the agency will present at the end of June an audit commissioned to monitor the capacity, reliability and quality of the service provided by Edesur, before the Ministry of Energy and Congress. This task is carried out by a team interdisciplinary led by a general coordinator and inspection teams in charge of verifying the processes of Primary Claims Attention, Operation and Management, Corrective and Preventive Maintenance, Investment Planning, Loss Management and Internal Cost Audits.

Source: Ambito

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