The Entity’s controller, Walter Martello, pointed out that “it is essential that users continue to complain to the distribution companies when they have doubts about the billed consumption, so that the ENRE can apply this type of compensation.”
He National Electricity Regulatory Entity (ENRE) determined that the distributor Edesur must compensate 156 users with an amount of $89,972 for each of them, due to errors detected in the billing of the electric service, through a resolution of the Claims Management Division.
In this regard, the entity’s controller, Walter Martellopointed out that “it is essential that users continue to complain to the distribution companies when they have doubts about the billed consumption, so that the ENRE can apply this type of compensation“.
As reported through a statement, the Regulatory Entity verified that in all the cases analyzed the consumption contested by the users did not agree with the historical consumption, and that therefore the billing was disproportionate and excessive.
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Fees: how will the recovery be collected?
The resolution ordered Edesur to credit the amount in question on the invoice to each user in the next 10 days administrative skills, also allowing the collection of the same in cash. In addition, the company must cancel all interest and surcharges included in the bills.
Source: Ambito
