Energie: gas.de does not deliver – customers should stop transfers

After gas.de and Grünwelt, which operate nationwide, have stopped gas deliveries to household customers, consumer advocates advise canceling direct debit authorizations and standing orders.

Then you should report the current meter readings to the responsible basic supplier, said energy law expert Holger Schneidewindt from the consumer advice center in North Rhine-Westphalia on Tuesday in Düsseldorf. The basic supplier is the company that supplies most of the customers in a network area.

Some electricity and gas providers recently announced that they would stop delivering despite ongoing contractual relationships. Consumers do not have to worry about the onward delivery of gas, for example, according to consumer advocates. You automatically fall into the “replacement care”. Customers paid the local basic service tariff, according to Schneidewindt. “If you don’t change again, you will automatically switch to the basic service tariff three months later,” explained the comparison portal Check24.

Delivery discontinued in December

The gas.de supply company, based in Kaarst in the Rhineland, said it had stopped its gas deliveries at the end of December 2nd. The reason given by the company was an “unprecedented price explosion on European energy trading centers”. Most recently, the gas price for deliveries in the coming winter season has risen by more than 400 percent compared to the previous year. This could not have been foreseen.

Under the heading “Termination of natural gas supply contracts”, the company announced an “appropriate” handling of customer relationships. “So we will pay you the credit you are entitled to as part of the final billing, as well as (pro rata) new customer bonuses,” said one of the two brands’ websites. This should happen within six weeks of the end of delivery. According to the comparison portal Verivox, electricity customers of Grünwelt Energie are not affected.