When will the package arrive, where did the letter go? Citizens can complain to the Federal Network Agency about postal companies’ deficits. One provider in particular is often criticized.
Last year, tens of thousands of citizens were once again so upset by delayed or lost letters and packages that they complained to a federal agency. The Federal Network Agency announced that the number of entries was 41,589.
In 2022 there were 43,125 complaints. Compared to 2021, when there were only around 15,000, the level of complaints is still very high. The opportunity to criticize applies to the entire postal and parcel industry, but 90 percent of the complaints are directed against the market leader Deutsche Post.
The supervisory authority had already announced the provisional figure for 2023 in mid-December, and has now announced the final annual figure. Several billion letters and parcels are sent in Germany every year; in relation to this, the proportion of complaints is very low.
However, some citizens may also have had negative experiences with the delivery of letters and parcels, but did not complain to the Bonn authorities. In the past, the Swiss Post had, among other things, cited high levels of sickness to justify the deficits. Trade unionists complain that the company is short-staffed at some locations in order to reduce costs.
Source: Stern
