2024 It was an impressive year in terms of technology, with three notable milestones. On the one hand, it consolidated the Generative artificial intelligence (GenAI) in sectors such as education, health and industry. Meanwhile, the artificial intelligence (AI) applied to the development of business software allowed to accelerate the coding, the automated tests and customization of solutions. Finally, a more massive adoption of platforms was evident low-code and no-code, which enabled the development of custom applications more quickly and efficiently.
In this context, by 2025 we can expect AI to continue being a key driver in the digital transformation of companies. As indicated by the IDC consulting In a recent report, Over the past 18 months, organizations of all sizes and industries have engaged in hyper-experimentation with AI.. And from By 2025, numerous firms are expected to move “from experimentation to reinvention.” Proof of this is that 67% of projected spending on AI will come from companies that incorporate capabilities into their core business operations.
Reinventing the way we operate
The transformation that will bring AI It will not be limited to optimizing operational processes; Its impact will expand towards strategic decision making through advanced data analysis. AI-based solutions will influence areas such as process automation, extreme personalization of products and services, and customer experience management. In softtek, For example, AI is already revolutionizing the innovation and design of products and services, with an approach that prioritizes improving the user experience (UX).
One of the most promising emerging technologies in this field is emotional artificial intelligence (emotional AI)designed to interpret and respond to human emotions by analyzing facial expressions, tone of voice, body language and written messages. Are tools will allow you to establish deeper and more meaningful connections with customerstransforming the interaction between companies and consumers.
AI in work environments
Starting in 2025, AI will also play a crucial role in managing work teams. Through predictive analytics, Companies will be able to identify key skills for each professional profile, improve talent retention and develop personalized training programs for each employee. This will help create more inclusive and collaborative work environments, aligning the work experience with individual expectations and facilitating decision-making about each profile.
In the technology sector, AI will automate complex tasks such as infrastructure management, cybersecurity, and cloud systems administration. This will increase operational efficiency and help reduce costs. Furthermore, the integration of this technology will enable greater automation of software development and an evolution in the automated testingwhich in turn will speed up development cycles and guarantee higher quality solutions.
Beyond AI: quantum computing and sustainability
In parallel, the quantum computing will cease to be a promise and become a practical reality, offering capabilities exponential processing higher than those of the traditional computers. This advance will open new frontiers in fields such as cybersecurity, the AI and the development of innovative materials.
Other key trend by 2025 it will be sustainability in IT infrastructure. In that sense, at Softtek we have moved towards a circular economy model, implementing environmentally responsible technological solutions and launching initiatives such as equipment recycling. Thanks to this, we have inaugurated technological classrooms that combine digital education with talent training, reinforcing our commitment to a more sustainable future.
The strategy behind technology adoption
In this scenario, the challenge that companies face will not only be to adopt these technologies, but to do so in a strategic and sustainable way. Betting on AI and emerging technology platforms requires comprehensive planning that considers both the operational and ethical and environmental impact.. The key will be to combine innovation with purpose, ensuring that each technological advance improves the customer experience, optimizes processes and contributes to a more sustainable future.
The time to prepare and move from experimentation to reinvention is now. This transformation will define the competitiveness of organizations in 2025 and beyond.
Source: Ambito
