In the last hours the claims of the social networks of the financial entities for the appearance of duplicate consumption and even tripled. From the banks they led to calm.
In the last hours many clients flooded the social networks of the banks for the appearance of duplicate and triplicate consumption on credit cards Visa, Mastercard and American Express. However, from the financial institutions they assured Scope that the problem will be solved during this day and that it is not necessary to make the claim.
Before a consultation, from BBVA bank they pointed out that it is “a general problem that they are solving” and assured that “At the final closure of the summary, it must be solved“. In that line, in the banks they recommend Avoid making immediate claimssince the amounts are expected to be corrected automatically once the technical problem is solved.
In addition, they suggest Do not pay the incorrect amounts and just claim in case the error persists at the time of closing of the summary. In the case of consumption associated with automatic debit, the entities indicated that users must verify that there are no additional charges. If so, they may request the return of the incorrect amounts.
Why did the problem originate?
“Some consumptions on the card may be showing duplicates. Don’t worry, This will not affect your available for purchases And we are already working to solve it, “says the homebanking of Banco Santander.
“The incident is from the processor of some issuing. We must consult the banks. Some are already notifying their clients that this temporary incident was detected in its processor and affects the visualizations on credit cards. The inconvenience will be resolved in the course of today, “one of the sources in the sector told the scope. Meanwhile, from one of the processors clarified that “it is simply a visualization issue, tomorrow will be seen correctly.”
The problem mostly affects banks accounts Santander, Galicia, Galicia Mas and BBVA Frances. In the bulk of cases, these are errors in quota consumption, which are shown in duplicate to customers.
Source: Ambito
