According to the official text, the measure responds to the existence of organisms with similar functions and seeks to “overfurocratize and simplify” administrative procedures. According to the clarification of the Ministry of Commerce, the agency “doubled functions and had low levels of efficiency: last year only 28% of the claims entered. With this decision, consumers may resolve Its claims via web more quickly and efficiently. In addition, the State will save $ 650 million annually, “said the official document.
The decree, signed by President Javier Milei, the chief of staff Guillermo Francos, Economy Minister Luis Caputo and Justice Minister Mariano Cúneo Libarona, It exposes the reasons behind the dissolution of Coprec. According to the document, the measure seeks “Align domestic market regulation policies ” and advance in the “unburbing and simplification of administrative processes”, avoiding the overlap of functions between organisms with similar objectives in concentrated geographical areas.
They warn about the impact that Coprec could generate on consumers
The official initiative had its first impact in 2024, when the City Bar Association warned through a statement that rejected “any initiative of that nature.” With the measure in force, Specialists warn that now claims can increase.
In dialogue with Scopelawyer Patricio Ferrazzano (registration T149 F388) explained that the government’s decision “It implies a free tool for the consumer, free, that had a very high rate of conflict resolution.”
“It is arguing that there are duplicity of systems, but the truth is that not all jurisdictions have implemented a consumption conciliation service,” he argued. As an example of this, he said, in the city of Buenos Aires “It could happen that some citizens are going to the Magistracy Council – which is the new conciliation service system – but some will not be able to enter into those parameters and are going to run out of jurisdiction.”
“Beyond whether there was duplicity of systems, which does not happen, ultimately the measure benefited the consumer who could choose between one way or another to raise their claim,” he said.
A few years ago a unique window was created, where consumers entered their claim on a single page and were referred to the corresponding jurisdiction or could not follow the procedure by Coprec. The tool was increased in pandemic because all audiences were virtual.
“This allowed many people to access from their jurisdictions, regardless of whether they had conciliatory service in consumer relations.”Ferrazzano remarked and added: “That is to say that Coprec took the audience at a distance and quoted the company to resolve the conflict.”
Decree 55/2025 also establishes the elimination of the consumption reconciliation registration, that depended on the Ministry of Justice. For the lawyer, their dissolution gives companies the possibility of appealing to reconciliations, because not the conciliators would not be enrolled anywhere.
Another of the questions that leaves the measure open is what will happen to the costs that consumers could face in case of initiating any demand. “It is always presumed that the issues that have to do with consumers are free, but now who will face the costs if we choose mediation? If the consumer is going to be something quite basic and agreed by all,” Ferrazzano warned .
Federico Sturzenegger highlighted the elimination of the agency in charge of conciliation between suppliers and consumers
The Minister of Deregulation and Transformation of the State, Federico Sturzeneggerhighlighted the elimination of the agency in charge of the conciliation between suppliers and consumers, in addition to the National Registry of Conciliators in consumer relations and the financing fund.
The official wrote in his account of X: “With Decree 55/25 with a signature of Javier Milei, Guillermo Francos, Luis Caputo and Mariano Cúneo Libarona we continue disarming useless overementation of the State. Today, using the delegated powers of the Law Bases 27.742, we dissolve the previous conciliation service in the consumer relations (COPREC) a caste weight established by Law 26,993 of Kirchnerism. We dissolve it because in these 10 years of existence it cost the taxpayer some 6,500,000,000 pesos In last year in silver, only to reconcile, in those 10 years, (it is not fucking) 4,350 claims. “
Sturzenegger warned: “That is, each of these 4350 conciliation cost us taxpayers Approximately 1,500,000. Assuming 10 products bought per day for 2/3 of the population, the 4350 cases are 0.000000004% of the transactions made in that period. As of today we free ourselves from financing this dislate. Our vision is that In the market people are to serve, Not to deceive others. And not necessarily because of a moral issue, but because it is the way of being successful in a voluntary transaction market. “
The official criticized: “But Kirchnerism, as with everything, uses an alleged ‘noble’ objective (protect the consumer) to assemble a duplicate layer of state, Build positions for a rented militancy or simply divert resources to give power to its officials. Coprec, in particular, tripled the task that each province already does and also does justice. This state layer meant creating a reconcile registry (outside!), Design complex homologation processes (outside!), And listen to this: designate a set of auditors of consumer relationships -the duplication of duplication -, (outside!)”.
Source: Ambito
