Difficult business
Passengers of dirty trains and few toilets annoyed
If you are looking for a toilet on the train and at train stations, you have to find one first. A new survey shows that this is not the only thing that puts passengers on the palm.
Too dirty, too little, too late: According to a survey, passengers in Germany are annoyed by dirty trains and train stations and too few toilets. In addition to the constant topic of unpunctuality, it also lacks communication between train and passengers, as can be seen from a representative survey by the Institute for Applied Social Science (Infas) on behalf of the Federal Network Agency.
Among other things, a third of the respondents (34 percent) of dirty train stations and local trains are criticized. In their view, the equipment and availability of toilets are insufficient. More than half of the respondents (52 percent) complain about the equipment of toilets at train stations, almost a fifth wants improvements. Local trains also performed worse than long -distance transport with ICE and IC.
Constant topic unreliability of trains
Less surprisingly, passengers are upset about the unreliability of trains. More than 80 percent of those surveyed would rather have reliable connections instead of a higher train acting. “The focus of the traffic planning should not be on an offer compression, but on an improvement in timetable stability,” said the Federal Network Agency.
The respondents also stated that they feel better from apps for travel information than about announcements or advertisements on site – the latter showed significantly higher dissatisfaction.
Between September and November, the survey asked a good 2,000 travelers who were traveling by train in the three months earlier.
dpa
Source: Stern
