The wellness area in the booked hotel is dirty, the air conditioning in the room does not work, the organization of the package tour does not run as announced. A lot can go wrong on vacation. If deficiencies (the term is to be understood from the contractually agreed agreed), those affected should contact the reception on site. If the defects on site cannot be remedied, flat -rate travelers can also contact their organizer and claim price reduction. Here it is advisable to document the defects for evidence. Consumers are fundamentally well secured for package tours: In the event of bankruptcy, such as the FTI 2024 travel group, the amount already paid is secured. Individual travelers do not have this protection: they can only register a quota in the bankruptcy proceedings.
If there is no agreement with the organizer, an arbitration procedure can be conducted. Consumer classification Austria is responsible in Austria. This conveys between consumer and travel agency or organizer. The goal is an out -of -court and quick solution. “In four out of five cases, travel companies are willing to participate in an arbitration procedure,” says Joachim Leitner, travel expert in consumer enclosure Austria. A solution could be found in two out of three cases.
According to the state councilor Stefan Kaineder, responsible for consumer protection, turned to the arbitration board in 2024 111 Upper Austrians (it is also responsible for buying goods, handicrafts and problems with services).
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Image: Land Upper Austria/Seher
Source: Nachrichten
