The Transportation Security Administration (TSA) has implemented a digital mechanism to respond to travelers desperate to be on time for a connecting flight or lost luggage, or any other problem.
The new system is an automated virtual assistant in Spanish that clarifies and solves travelers’ doubts through social networks.
The tool, called @AskTSA, is in Spanish and allows flight passengers to send their questions to this address on networks and get answers quickly.
Some of the doubts that have arisen the most in recent months are the Safety procedures at airports, which have been complicated by preventive measures and sanctions due to the coronavirus pandemic.
“A Spanish version of our social media virtual assistant @AskTSA represents the first foreign language service fully integrated into our social media platforms”said David Pekoske, administrator of the TSA, in a statement.
The mechanism promises to help travelers improve their experiences at TSA security checkpoints, making this transit more efficient and less traumatic for passengers.
“The virtual assistant, launched in English in November 2019, answers common questions instantly 24 hours a day, 365 days a year”, explained the agency of the Department of Homeland Security and added: “The automated system has answered hundreds of thousands of questions from travelers since its inception”.
The automated system in Spanish can be used on both Facebook and Twitter. So far, over a million questions have been received.
Enabling it in Spanish “will help many more travelers to quickly get answers to common questions about airport security using their mobile device,” the agency said.
Travelers can also receive assistance from TSA staff by phone seven days a week.
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