The delivery company decided to close the contact center that operated in Uruguay and where 250 people worked.
OrdersNow restructured its customer service operations, which involved the closure of the contact center it had in Uruguay and where about 250 employees of the delivery company worked.
The Uruguayan technology company, with a presence in 15 countries in the region through its shipping app, decided to change its customer service strategy with the aim of improving the service experience for its users, explained sources close to the company. to Scope.
As a consequence of this restructuring in the operation of the customer service area, OrdersNow It closed the contact center based in Uruguay where 250 people worked and will hire external providers, that is, it will outsource the management of customer contacts. The idea is to “provide the best possible experiences to its users,” they added to this medium.
The disaffected workers are in a permanent assembly and requested the mediation of the Ministry of Labor and Social Security (MTSS). From OrdersNow They explained that, for the moment, none of them will be relocated to the company. “All people who stop working in the contact center of OrdersNow “They will receive their compensation in a timely manner as indicated by Uruguayan law,” they reported and added that unemployment insurance will be activated in appropriate cases as established by current law.
The company will maintain its employment relationship with almost 1,000 other workers in Uruguay, which is a market classified as “key” for the delivery app. Unrestructured sectors are those linked to the user purchasing experience, such as technology, UX, product, finance and marketing.
PedidosYa directly employs more than 5,500 people in its local offices and in the two regional service centers located in Montevideo and Buenos Aires.
Likewise, a version about the transfer of the activities carried out by the logistics center in Uruguay to Argentina was denied.
Source: Ambito
