In the middle of the controversy due to duplicate consumption in credit card summaries, the Undersecretariat of Consumer Defensewho heads Fernando Martín Blanco Muiño and is under the wing of Treasury Palacecommanded by the Plenipotentiary Luis Caputo; He issued a series of recommendations for those in front of this situation.
The duplicate consumption They appear both in Purchases in physical shops like online And it is not related to the seller, but to a systemic failure, according to financial sources. From the sector they catalog the failure as a “temporary” incident.
Duplicate consumption with credit cards: government recommendations
“Given the detection of duplicate amounts in credit card summaries, we provide these recommendations with the steps to follow,” they said through an X publication, where they detailed:
Over there, Consumer Defense He also advised that, in case the errors persist, the corresponding complaint is made through the organism’s website.
Duplicate consumption with credit cards: What do users claim?
In accordance with the claims made through Xthe duplications affect both purchases made in recent days and to quotas pending previous consumption. The error worried users and generated confusion among customers, who feared improper collection.
Reported cases mainly included cards operated by Visaalthough inconveniences were also mentioned with Mastercard and American Express.
Duplicate consumption with credit cards: What do banks recommend?
From the financial institutions they assured Scope that the problem will be solved shortly and that it is not necessary to make the claim. He BBVA Bank They pointed out that it is “a general problem that they are solving” and assured that “at the end of the summary it must be solved.”
In that line, in the banks they recommend avoiding immediate claims, since the amounts are expected to be automatically corrected once the technical problem is solved.
Besides, They suggest not paying the incorrect amounts and only claiming in case the error persists at the time of the closing of the summary. In the case of consumption associated with automatic debit, The entities indicated that users must verify that there are no additional charges. If so, they may request the return of the incorrect amounts.
Source: Ambito
