If you noticed any extra expense in your bank account, the Central Bank suggests claiming and submitting a note to the card issuer. I know the tips.
if you have one credit card and you notice a misapplied or duplicate payment, the central bank He shared some tips for claiming and avoiding extra fees. In this way, you can claim if in the summary appear unknown movements.
Within the framework of the Law 25,065if the user does not know a credit card expense You have the right to be reimbursed for the rejected movements, as long as it is done within 30 days of issuance of the abstract.
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Investigative Journalism Agency
How long does the bank have to return my money?
As indicated by the sector, a wrongly collected or owed amount by the Bank must be reinstated within:
- 10 business days at the time of the presentation of the claim by the user
- 5 business days after at the time of verify such a circumstance by the bank or by the controls carried out by the BCRA
How to ignore a credit card charge
If you do not know any transaction in the statement, the central bank suggests the following steps:
- Keep an eye on plastic at the time of making a payment in a trade
- frequently monitor the account status and transactions
- challenge or question the abstract within 30 days
- submit a note to the card issuerwhere the issues and concepts of the claim are detailed
- Check with the card provider if they have ato alert option for notifications of purchases or withdrawal of money above a certain amount. In this case, if the card was cloned, the bank or entity issuing the plastic will notify you if purchases are registered for a value greater than that established
During the time of the challenge process, the bank or issuing entity cannot prevent the use of the credit card or require you to pay for the questioned consumptions.
Source: Ambito
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