In this context of greater financial digitization, the report “Estudio Latam & Caribe de Banca Digital”, carried out Infocorp, manufacturer of software solutions for digital banking in Latin America, stated that 58% of respondents increased investment in technology during the pandemic.
Inforcorp stated that the increased interest in investment in IT infrastructure “may be linked to the need to have the capacity to support more users and migrate to the cloud to meet growth objectives.”
“Despite the increase in investments and the fact that the region doubled sales to non-customers through digital channels, digital attention still continues to be the first link of concern for banks. As a great element to highlight and of clear certainty, is the optimism about the increase in mobile adoption that is expected, 82% believe that the use of apps will continue to grow and in this there are clear growth expectations. The transformation in the compartments that we mentioned goes as far as the reorganization of who assumes the leadership of innovation, showing that the areas of innovation, properly speaking, lose their supremacy in promoting it, taking it to the business or general managers, who seem to understand that relevance of the subject, demands their total involvement “, he concluded Ana Inés Echavarren, CEO of Infocorp.
Bankers from 100 financial institutions of different sizes and members of different areas such as Personal Banking, Corporate, Digital Channels, innovation and marketing participated in the survey.. For the analysis, the 18 countries were divided into four regions: Southern Cone 33% (made up of Argentina, Paraguay and Uruguay), Caribbean 7% (Mexico, Puerto Rico and Dominican Republic), Andean Region 36% (Bolivia, Chile, Colombia, Ecuador, Peru and Venezuela) and Central America 25% (Costa Rica, El Salvador, Guatemala, Nicaragua, Honduras and Panama).
Source From: Ambito
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