The organization launched its “If it happens to you, we care” campaign: I found out what it is about.
The National Social Security Administration (ANSES)an organization dependent on the Ministry of Human Capital, is responsible for providing the necessary mechanisms so that all citizens have access to benefits and services that correspond to them according to the law.
Within the framework of the campaign “If it happens to you, we care”ANSES makes available a new exclusive complaint line (external and independent of the organization) for those who have been victims of mistreatment, fraud or institutional violence during care in one of its offices.
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New ANSES reporting channel
This line will be available to all citizens who consider that they were not treated with due respectdignity that corresponds to them, or who were mistreated, insulted or reprimanded for any type of cultural, political or gender preference (discrimination), in any ANSES care center.
The objective of the reporting channel, and of the entire campaign, is the continuous improvement of citizen service processes. Promoting a more efficient, transparent and respectful management.
How to file a complaint in ANSES
You can file a complaint Monday to Friday from 8:00 a.m. to 8:00 p.m. calling to the 130, option 2. It is available to all those who carried out procedures and queries in person at an ANSES office.
To report, you must have the following information:
- Name, surname and document number of the complainant.
- Contact details.
- Information from the ANSES office where the reported event occurred. .
All data provided by the complainant will be preserved within the framework of the Law 25,326 on Protection of Personal Data.
Source: Ambito
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