This conceptual framework is very clear in the concert world. In the northern hemisphere both situations are highly valued; in one case by the citizens themselves and in the other by the managers of the companies. We said it before. According to IDB surveys, only 3.8% of Argentine companies consider themselves to be leaders in the digitization of their businesses. 64% are directly conceived as “laggards”. A notable contrast with Brazilian companies, which are projected on these advances. Today the business digital divide impacts productivity and local development
Contrary to this global trend, many local businesses devote valuable Systems resources to “reinventing gunpowder.” Historically these resources were never free. What’s more, the list of projects to be developed was immense. This so-called “project backlog” in general lines is the one that “theoretically” would be aimed at enriching the company with digitization solutions to improve the competitive profile of these companies, make them more efficient and strong to face increasingly complicated markets, sophisticated and with a growing number of players from anywhere in the world. Paradoxically, Valuable computing resources are being used to replace an outsourced service in the hands of specialists who provide it for a multitude of companies, within a framework of high valuation of it by users. That equation couldn’t be more petty. It is to reduce a supposed “expense” in those outsourced solutions of recognized performance and solidity, by a homemade pseudo-solution that supposedly “would do the same”. To continue the home parallelism: It would be to start inventing a delivery app so as not to pay the commission.
Unfortunately, in the local market there are cases where a large hourly load of Systems is used to replace, in a “homemade” way, long-studied and complete tools in terms of user experiences. These are Software-As-A-Service (SaaS) solutions from specialized vendors, with functionalities tested by huge numbers of users and high standards of security and stability. These solutions are underestimated, when trying to replace them with patches “made in home” that normally do not take into account that around 90% of the costs in the schemes for their processing and maintenance “live” 24 x 7 are not foreseen and therefore Hence, they do not enter the economic equation, according to People HR / Saas Report Overview speaking of hidden costs and inefficiencies.
In developed countries, IT resources are dedicated to advance business improvement, the core of each company, That CANNOT be achieved with specific outsourced services with processing modality through S-As-A-Service.
The specialist alternatives, particularly with the SaaS modality, have clear advantages. Not only does it allow the availability of the IT resources of each company for the business of each company, but it also frees costs and time in terms of hardware, implementation, customization, maintenance, updates, among others. Other clear differentials are the support of a help desk, processing redundancy and other technical aspects that they have, in order to offer the service to multiple clients under certain characteristics, many times compromised in demanding SLA (Service Level Agreement) with time response rate and uninterrupted availability percentages.
We hope that the gradual elimination of the barriers imposed by the pandemic will allow us to see more and more the benefits of digitization and the specialization of IT providers. We also call for the voices of the directors of the area to be strengthened so that they can persuade the management about the smarter use of this important resource, with the focus always on improving business competitiveness and through an innovative mission. This equation is highly profitable, in the short, medium and long term.
We ask Saint Peter Drucker to enlighten them …
President of Planexware
