After the storm, the ENRE confirmed the lack of light in more than 20,000 homes in the province of Buenos Aires.
With the recent storm that hit much of the Province of Buenos Aireshundreds of fallen trees and detached posters were reported due to the strong Wind bursts which passed the 80km/h. For this reason, there were Light cuts in many areas of AMBA.
He National Energy Regulatory Entity (ENRE) It has a map showing the status of the service currently, in which you can see all the affected matches. As reported, users of Edenor No light are 42,532, while those of Edesur They already add 80,164.
In addition to the storm that crossed the province during the early morning, due to being in full summer with suffocating temperaturesmany homes were already going through problems with the light, so it is important to remember what are the means of claim that are available, and how consult the future of service.
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How to know when the light returns
The ENRE’s website has a Real -time map that allows users to identify the areas affected by the light cuts and receive information on the repair work and the estimate of normalization of the service.
To know when the light returns in a particular area, the following steps must be followed:
- Enter the website
- Access the section “Energy Cuts”
- Select the distribution company: Edenor or Edesur
- Search for party or locality
- Check the status of the service and the estimated normalization time
How to make the corresponding claim
- Phone: 0800-333-3000 (User Service Center).
- SMS: Send a message to 11 3134 4444 with cutting data.
You can also directly contact the distributor:
- Edesur: 0810-222-0200 or WhatsApp 11-6137-9546.
- Edenor: 0800-666-1000 or WhatsApp 11-3180-2222.
In the event that the electrical service is not established in the stipulated time, another claim must be made, but this time with the possibility of compensation:
- Register the claim in the ENRE
- Present cutting tests (captures of the Map of the ENRE, claim number)
- Request the corresponding compensation
The ENRE recalled that Distributor companies are obliged to restore the service in the shortest possible time and to compensate for users in case of prolonged interruptions.
Source: Ambito
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