Through Resolution 236/2023, the Comptroller of the Entity “determined the beginning of the process of applying a set of sanctions to the Edesur company for the effects on the electrical service during February.”
How the compensations for users will be made effective
In this regard, it also indicated that in the first sanctioning instance, Edesur “must pay compensation to the users affected by supply cuts whose duration has been equal to or greater than 10 hours, as established by current regulations for this type of affectation, and without detriment of the sanctions that are under development”.
The amounts must be credited by the company in the service invoices of the users within 20 administrative business days., from the publication of the resolution. “These sanctions corresponding to the effects on the electricity service during the month of February are added to the more than $3,772 million pesos applied to the distributor Edesur since September 2022,” the ENRE said in a statement.
New audit to the company
Regarding the other resolution, 237/2023, it provided for the carrying out of a comprehensive technical audit in Edesur with the objective of determining the capacity and reliability of the public service electricity distribution and oversee the quality of service established in the concession contract.
The ENRE specified that the task will be carried out by an interdisciplinary team led by a general coordinator, and at least three inspection teams, who will verify the processes of primary attention to claims, operation and management, corrective and preventive maintenance, investment planning, loss management, and internal cost audits.
“With this new control criterion adopted, the ENRE incorporates the power to access in real time the processes and resources that systematically lead to non-compliance with the established quality parameters, while maintaining control by results that allows the application of sanctions for such shortcomings,” the agency explained.