The misery of the customers of the tour operator itravel shows no sign of ending. After luxury holidays were canceled, a company boss was temporarily imprisoned and the company was officially declared bankrupt, the insolvency insurance company now refuses to pay. Is that legal?
When this article appears, Kirsten Beilharz was actually supposed to be traveling through the USA with her family. 14 days Düsseldorf – Hawaii – San Francisco – Düsseldorf, a dream trip that the 54-year-old from Essen had been looking forward to for months. She transferred 10,927 euros to the travel company itravel on April 4th of this year. The day before, she had spoken to a company employee on the phone to clarify any final questions about the flight. The employee even sent a corrected invoice that morning. Then Beilharz authorized the payment on her online account. Today she says: “I have regretted this transfer many times since then.”
Source: Stern
