8 C
Saturday, April 1, 2023

Handyman service: With “blankmile” quickly solve customer problems online

Must read

- Advertisement -
All three technicians graduated from HTL Braunau and FH Hagenberg.
Image: MAD Tech
- Advertisement -

They graduated from the HTL Braunau and the FH Hagenberg, now Martin Schneglberger, Andreas Holzapfel and Dominik Reichinger are working hard with their start-up company MAD Tech. From the company headquarters on Hoher Markt in Ried, the three young entrepreneurs offer other companies a new opportunity for digitization with www.blankmile.com: Customer requests can be processed remotely via video call with as little effort as possible.

In this way, time and costs can be saved compared to a journey, especially when preparing offers, complaints and error diagnostics. The special thing about it: Neither customers nor companies have to install software or buy additional hardware. The connection is established with one click.

- Advertisement -

“A simple, inexpensive and sustainable solution for many companies”according to the technicians, who have already been awarded an Edison Prize in 2021. “In times of a shortage of skilled workers, climate change and rising energy and mobility costs, it makes no sense to travel all the way just to get an idea or to solve a small problem. In addition, quality requirements are increasing, customers do not want to wait days for someone to come by and help”, according to Martin Schneglberger. Employees can view the problem together with those affected in the video call. Blankmile enables companies to assess the customer’s situation stress-free from the office and to plan repair trips, if these are subsequently necessary, much better. Via video call, required photos can be taken, notes can be made or instructions can be drawn into the video so that customers can fix minor problems themselves with guidance.

“The idea for the software came about during Martin’s master’s thesis at the FH Hagenberg. We continued this together after our studies and in 2021 we won the prize in the Innovation category at the Edison ideas competition”says Andreas Holzapfel, who has known his two company partners for ten years and has acquired excellent software knowledge with them both in Braunau and in Hagenberg.

Blankmile is already being used successfully by the first partner companies, and the application is being very well received, according to the MAD-Tech engineers. Incidentally, MAD is the abbreviation of Martin, Andreas and Dominik – under the motto “Crazy technology instead of technology that drives you crazy” will next “blankmile” also offers professional app and web development.

Info on: www.madtech.at

Source: Nachrichten

Source link

- Advertisement -

More articles


Please enter your comment!
Please enter your name here

- Advertisement -

Latest article