As they claimed, this happened mainly in consumption in installments. Although it happened mostly in Visa, cases with Mastercard and American Express have also been reported.
Hundreds of clients expressed in the last hours the appearance of duplicate consumption, and even in triplicate casesin the summary of your credit cards VISA.As reported in networks, cases with Mastercard and American Express.
Faced with this wave of complaints, some banks chose to release messages in their applications to alert users. “Some consumptions on the card may be showing duplicates. Don’t worry, this You will not affect your available for purchases and we are already working to solve it “for example, pointed out the Homebanking from Santander.
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According to social media claims, the problem affects banks accounts Santander, Galicia, Galicia Mas, BBVA Francesamong others.
Although the entities have not yet made official communications, some of them have communicated individually with their clients to clarify that It is a “general problem” and that would be solved before closing the summaries.
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In most cases, these are consumption errors in installments, which are shown in duplicate to customers.
What to do if I duplicate payments on the credit card
In Princycpio, and before paying, it is important rEvavate monthly consumption in the card summaryspecifically those consumption in installments.
If once the check there are duplicate consumptiontheir ignorance must be carried out.
To carry it out, you have to Call 0-800 of the card, something that can also be done through the card issuing bank, or in the Digital platforms.
Once ignorance has been done, the user must pay the total indicated by the card less unknown consumption.
In case it is an automatic debit, ignorance should be done before the date established for this modality.
Source: Ambito
