The companies They are distinguished from each other by various factors: some linked to the professionals who comprise them and others to the operational aspect, the way of working, of planning, of planning objectives and the way of carrying them out.
The Quality of life The key to success of an organization is clearly the synergy between these factors. A team with outstanding professionals always needs a good method to achieve what it sets out to do.
Order in processes, predictable and customer-oriented, allow companies to be successful and therefore have a healthy life as a company.
Processes are methods, standardized and optimized ways of doing things. There are commercial, operational, administrative, human resources, and planning processes, all of which have something in common and that is a logic of operation, a sequence, a planned, agreed upon, and standardized method. A process, then, is “the best way to do things”.
How do you achieve good processes?
There are methodologies and tools (including Lean Management) that are implemented by operational excellence areas or by external consultants specializing in process improvement. The methodologies start from the current functioning of the processes, improve them and standardize them in the most efficient way possible.
What benefits does optimizing processes bring?
Some of the most well-known benefits are speed improvement, cost reduction and improved process quality. But there is also another benefit that is less popular in the technical vocabulary: improves people’s quality of life.
How does it improve people’s quality of life?
When a process fails, arguments and conflicts arise between people, which can even be permanent. These situations affect the operators and the clients of the process, generating a negative spiral. If a process is clarified, organized and standardized, arguments disappear and people begin to interact in a more natural and positive way.
Process improvement is a consulting activity that begins with a diagnosis of business processes. In collaboration with the people who operate these processes, solutions are facilitated and their implementation is supported to simplify them and reduce avoidable problems and errors. This practice incorporates intelligence and best practices in the management of business activities, improving the quality of life of employees by avoiding unnecessary conflicts and arguments. It also increases efficiency and scale, saves costs and generates greater customer satisfaction.
Partner and CEO of BPS Consulting, specialist in Process Consulting.
Source: Ambito
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