The Government assured that this body doubled functions and had few levels of efficiency. He also added that digitizing the claims, the State will save US $ 650 million annually.
The Government ordered the dissolution of the Prior conciliation service in consumer relationships (Coprec), suppressing its recovery registration and the financing fund aimed at covering fees and notifications. The decision was made on Monday, February 3, through Decree 55/2025.
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According to the official text, the measure responds to the existence of organisms with similar functions and seeks to “overfurocratize and simplify” administrative procedures. According to the clarification of the Ministry of Commerce, the agency “duplicate functions and had low levels of encience: last year only 28% of the claims entered. With this decision, consumers may resolve Its claims via web more quickly and efficiently. In addition, the State will save $ 650 million annually, “said the official document.


It was assured that this decision does not affect the rights of consumers, since other instances for conflict resolution continue operational. The Coprec intervened in individual claims of consumers and users within the framework of Law No. 24,240, provided that the amount in dispute did not exceed the equivalent of 55 minimum, vital and mobile salaries. The pending resolution causes will continue in the Ministry of Industry and Commerce of the Ministry of Economy.
What were the arguments to dissolve Coprec
The decree, signed by President Javier Milei, the chief of staff Guillermo Francos, Economy Minister Luis Caputo and Justice Minister Mariano Cúneo Libarona, It exposes the reasons behind the dissolution of Coprec. According to the document, the measure seeks “Align domestic market regulation policies ” and advance in the “unburbing and simplification of administrative processes”, avoiding the overlap of functions between organisms with similar objectives in concentrated geographical areas.
It is also pointed out that, in practice, andL Coprec operated almost exclusively in the city of Buenos Aires, where there are already other instances for the same purpose. In addition, it is mentioned that its operation generated, in many cases, a Increased costs for suppliers, which had an impact on the final price of goods and services for consumers.
In this context, the Government stressed that the elimination of Coprec will strengthen the role of the “Federal Unique Ventanilla” (https://www.argentina.gob.ar/servicio/iniciar-un-reclamro-rante-defensa-del-consumidor) Managed by the Ministry of Industry and Commerce, allowing a better distribution and assignment of the claims presented by consumers through said platform throughout the country.
How many claims had a resolution with Coprec
Regarding the level of eccience, according to the Ministry of Commerce, in 2024 Only 28% of the 108,762 claims entered effectively resolved. 18%closed without agreement between consumers and companies (14%) or with partial agreements (4%). Meanwhile, 7% were rejected for not meeting the conditions of the claim, and the rest, 47%, was pending processing in the body in order to conclude the dissolution process.
Source: Ambito

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