Through a resolution in the Official Gazette, the Executive Branch announced a new service for users. In addition, the rights to information, duties and obligations were modified.
He government of Javier Milei modified the regulation of the commercial aviation market through a resolution in the Official Gazette and created the Conciliation Service for Air Transport Passengersto resolve conflicts between users and airlines. In addition, it modified the rights to information, duties and obligations.
By decree 809/2024, the Conciliation Service for Air Transport Passengers was created “within the orbit of the Ministry of Economy, Department of Transportationby which claims initiated by Air Transport Passengers will be settled through an expedited procedure, with the scope, modalities, methodology and forms determined and regulated by the aforementioned Ministry of Transport.”
The Executive Branch launched, along the same lines, the National Registry of Conciliators“In order to register in said Registry, the conciliators must be registered in the Registry of Mediators established by Law No. 26,589, dependent on the Ministry of Justice. The Transportation Secretariat of the Ministry of Economy will determine and regulate the scope, methodology and form of action of the conciliators of the Conciliation Service for Air Transport Passengers,” the regulations indicate.
What is the Air Transport Passenger Conciliation Service?
The Air Transport Passenger Conciliation Service will consist of an electronic/digital, voluntary procedure and “governed by the principles of speed, immediacy, informality, free of charge, dignified treatment and virtuality. Legal representation will not be required for the parties involved, without prejudice to their right to appear with such representation.”
The new provision establishes a series of definitions in relation to circumstances of the passenger air transport activity such as charge, cancellation, ticket, connection, travel agent contract, denied boarding, baggageamong other problems.
It also includes the concept of “assistant passenger”: “The natural person who must travel with a passenger with health problems or a disability, in the cases established by this Regulation, in order to be able to assist him/her adequately throughout the duration of the air transport contract.”
Aeronautical conflict: the Government will dictate the essentiality of the commercial service
Behind him aeronautical strike carried out on Friday, the Ministry of Human Capital reported that it was defined regulate the essentiality of public and private aeronautical, civil, and commercial aeronautical activity throughout the national territory. In this way, the regulatory decree will establish measures to guarantee a minimum level of services in the event of labour disputes that may totally or partially interrupt activities.
The strike on Friday, carried out by the unions of APLA and APAdirectly complicated 150 flights and more than 15,000 passengers. In addition, the Government denounced that the aviation strike caused the minimum services that should be provided for within the framework of the provisions of the Article 2 of Law 17,285.
After the force measure carried out by the aeronautical workers In demand of a salary recomposition that “adjusts to inflationary indicators”, the Government decided to regulate the essentiality of public and private aeronautical, civil, aerocommercial activity throughout the national territory. The libertarian administration explained that the decision was made given the strategic importance of this sector for the connectivity, trade and passenger transport.
Source: Ambito
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