When a society goes through an industrial revolution, not only are significant transformations generated in the way in which goods and services are produced and distributed, but there is also usually a mismatch between labor supply and demand.
In general, people tend to see new expectations that, over time, are transformed into new rights, as happened with unionism, the demand for an 8-hour work day and other demands that appeared as a result of the first revolution. . For its part, the demand for employment is also facing changes, since new skills are required to manage production with new technologies. In this sense, there are positions that disappear, while new ones are created.
Currently, to this is added a factor that until now had not been present in other revolutions: speed. The exponential growth of technology means that society has less and less time to adapt. In fact, according to our research “The New Age of Human Potential”it is estimated that by 2025 tasks will be divided equally between people and machines and 50% of all employees will need to retrain by that year, as technology adoption increases.
In this context, it is essential to understand that when talking about digital transformation reference is not made to hardware and software, but to the digital adoption and the speed with which people within a company are able to incorporate these tools to do their work. With Artificial Intelligence (AI) and particularly with generative models, there is a co-creation process, where from the continuous interaction between the human and the machine, a much better and faster result is reached.
For this to happen, it is necessary for people to recognize the value that technology brings them and, on the other hand, to develop skills that cannot be supplied by it, such as empathy, the ability to understand and solve problems, the ability to connect different ideas, the curiosity to continually ask and delve into a concept and the orientation towards results to expedite the response, among others.
In conclusion, although there is a belief that in a world increasingly dominated by technology we should all acquire knowledge of data science and programming, the reality is that the real need lies in improving our human skills and developing the most sophisticated side of our talent, which is extremely rare. To achieve this goal, it is essential that organizations use the power of technology with the purpose of humanizing, rather than dehumanizing, the work environment.
General Director of ManpowerGroup Argentina.
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