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Wednesday, March 29, 2023

Chatbots: the future lies in combining humans with Artificial Intelligence

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The market analyst Mordor Intelligence predicts that the global chatbot market will reach the 102.290 million dollars by 2026with a annual growth of 34.75% from the 17,170 million reached in 2021.

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The key of these systems is in have a natural and everyday languagewhich effectively connects with the questioner via phone, chat or text message. The person should feel like they are talking to another human being.able to understand their concerns and needs effectively.

However, the experience has not always been the most accurate. There are still tools that provide unrelated answers with the request, that guide users to areas that are not related to the need or that use a complex language -sometimes robotic-, far from the reality of the interlocutor, which end up enraging him.

The technology companies we are working hand in hand contextual platforms and artificial intelligence tools for improve these systems and provide the best possible experience to users. The idea is no longer to let a ‘machine’ take care of answering all questions related to the business, but rather that the support areas have the possibility of building a hybrid experience together with human representatives, transparently to the user.

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The combination between a well designed app with knowledgeable staff It will allow companies to be more competitive in dealing with their first customers and those already captive.

At the same time, also We seek to generate lower costs for companies. An investigation of the AIMultiple agency indicates that the savings from the use of chatbots in the banking industry will grow exponentially from 209 million in 2019 to $7.3 billion by the end of 2023Worldwide.

The technological transition race started a long time ago and this is only one of its variants. If companies seek to boost their operating costs, retain customers, generate new consumers, improve or polish the perception of the brand, endure in this more demanding business context, this is functionality you should invest in.

Zoho Chief Evangelist.

Source: Ambito

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